Frequently Asked Questions
Want to know more about our policies and services? The following information is provided to help answer any questions you may have. Don’t see the information you’re looking for? Please feel free to contact us and we would be more than happy to help you!
Have More Questions?
Click here to learn how to contact us!
Frequently Asked Questions
Want to know more about our policies and services? The following information is provided to help answer any questions you may have. Don’t see the information you’re looking for? Please feel free to contact us and we would be more than happy to help you!
Have More Questions?
Click here to learn how to contact us!
Our Policies
What is our cancellation policy?
As we value the time and hard work of our technicians, we ask that any appointment cancellations take place at least 24 hours in advance of the scheduled appointment. Failing to do so will result in a charge of 100% of the price of the service.
What is a pre-authorization?
As we authorize appointments with card information, we hold an amount equivalent to the monetary value of the service being scheduled. We call this our pre-authorization policy, and it is put into place to take preventative measures against no-shows. As we authorize appointments with card information, there are no additional or active charges. This process simply holds aside the monetary value of a scheduled service. Once the service is completed with us, the hold is released. However, if there is a violation of our cancellation policy or no-show policy, the card on file will be charged accordingly.
Why do we need a card on file?
A card is placed on file in accordance with our preauthorization policy. We recognize the time of our clients and staff is valuable, and have implemented this policy to compensate our staff for their time, as well as make up for lost revenue, in the event that an appointment is missed or cancelled without proper notification. We require card information to be on file with each client in order to implement these policies as needed.
What is our no-show policy?
Our services are time sensitive, and require tedious and intricate work. We have a 15 minute time frame in which a client may arrive for their appointment. If they are more than 15 minutes late, we consider this a no-show. No-shows result in a 100% of the charge equivalent to the amount of the service scheduled.
Appointment Information
What should you do before your service?
Depending on your scheduled service, we recommend certain specifications to better prepare you for your appointment. As a general rule of thumb, we suggest coming in makeup-free, or at least without any eye makeup. For any of your services, avoid any alcohol, caffeine, or anti-inflammatory medicine intake 24 hours in advance of your appointment.
For microblading, avoid any Vitamin E supplements or fish oils at least a full week ahead of your appointment.
For information pertaining to your specific service(s), please visit our “About Our Services” page.
What is the aftercare for your service?
The specific aftercare instructions vary among our different services. As a general rule, after any lash extension service or microblading, avoid any type of moisture- such as steam or sweat. For more specifics in regards to your scheduled service, visit the “About Our Services” page.
Product Information
What are the lashes made of?
We use high-quality lash products distributed by Bella Lash. Our extensions are made of synthetic mink, and are both vegan and cruelty free.
What kind of glue do we use?
We use a lash adhesive that is both the strongest in the industry and focuses on limiting any damage to the natural lashes. For those concerned with skin sensitivity or allergic reactions, we have a separate glue designated for clients with sensitive skin or concerns.
Groupon Information
Can I purchase a Groupon deal for my service?
We offer Groupon deals for a full set of our Classic lash extensions, as well as a deal for microblading. These deals are purchased directly through Groupon.
As of 05/24/21 we no longer have active Groupon deals posted. We will continue to accept Groupons purchased before this date.
Are there additional charges for my Groupon?
The Groupon deal for our microblading does not include the cost of the touch-up, which takes place after the initial microblading session. As this touch-up is essential to the microblading process, Groupon holders will be charged $125 for this touch-up on the day of the initial session. We will do a pre-authorization for $50.00.
There are no additional charges with the Groupon deal for a full set of our Classic lash extensions. If you decide to do an upgrade there will be an additional charge. We will do a pre-authorization for $25.00.